** Please note that we respond to all emails that include a completed application along with proof of hardship documentation for all household members aged 18 and over. If you do not receive a response within 24 hours, we recommend checking your spam or junk folder. If our reply is not found in either your inbox or spam folder, it is possible that your email provider has mistakenly blocked our message. In such cases, please consider using an alternative email address to ensure you receive our communications. **